The processes we apply create an environment where all protocols must be followed. Our systems do not allow deviation from this protocol, thus preventing the ability to shortcut any element.
All estate activity relating to reactive calls, PPM, Compliance and PAT testing etc must pass through our systems. Our CAFM platform will then automate every function ensuring the Client is protected to the very end.
The Service Provider signs up to an SLA agreement written alongside our CAFM processes and is then heavily encouraged to keep your CAFM system up to date in real time to ensure they meet the contracted SLA and KPI's. If they fail to keep your system up to date in real time, their SLA and KPI's will fail against which there is financial penalty. However, if they exceed their KPI's, there is also reward.
Each and every task undertaken on your estate is audited by us on completion to ensure it meets standards agreed at No cost.
When a task is completed, all set criteria MUST be met BEFORE the Service Provider can even request payment, placing the onus on the Service Provider to ensure all service sheets, compliance certificates and other supporting documents are in place before a claim is even made. This task alone reduces huge amount of resource in checking and approving claims.
Finally, each and every claim made, from a thermostat to a 15 min labour attendance on site is checked by our revolutionary benchmarking system. If the claim does not meet the benchmarking criteria, the SP cannot claim for the money.
Recalls and warranties are totally automated ensuring a 100% guarantee that Clients never pay for works that are under warranty.
This is simply a snapshot of the power of the InformLive offer and there are many processes like the one mentioned above that close all the loop holes that Service Providers have been exploiting for years.
These powerful claims will stimulate many questions which, we will not attempt to address here, but rest assured, we have yet to receive a question or concern that we haven't heard or addressed before.
Our data speaks for itself and creates harmony between Service Providers and lean operating Clients.